Delivery
We are currently dispatching orders within 1-2 working days. Parcels are collected from our warehouse Monday to Friday.
We try to hold all advertised items in stock, on occasion this may not be possible or there may be a stock discrepancy. In these circumstances we will cancel any out of stock items or contact you to let you know when we will be able to send your order.
Please note that we do not ship to freight forwarders, storage lockers and storage facilities. We reserve the right to cancel your order if we detect that it is being shipped to one of these locations.
United Kingdom - Standard Delivery
Orders will be shipped using a tracked service such as Royal Mail Tracked 24 or DHL Express.
Small parcels that are sent using Royal Mail Tracked 24 are delivered Monday to Sunday*. Larger parcels are sent with DHL and are normally delivered Monday to Friday*.
You should receive a text message or email on the day of delivery advising you of the estimated delivery time.
*Excludes public holidaysAge restricted deliveries
An adult signature will be required when the package contains age restricted items such as kitchen knives. You may also be asked your date of birth and for proof of age such as a valid photocard driving licence or passport.
International - Standard Delivery
We are based in the United Kingdom but can ship orders internationally.
Orders will be shipped using a tracked international service such as Royal Mail Tracked International, DHL Economy Select or DHL Express Worldwide.
Delivery is normally Monday to Friday only. You should receive a text message or email on the day of delivery advising you of the estimated delivery time.
All orders are sent using a Delivered Duty Unpaid (DDU) service where the recipient pays any taxes and duties that are levied in the destination country. You will not pay UK taxes on your order.
We recommend that you check the current service information on the website of our carriers:
- Royal Mail - https://www.royalmail.com/service-updates
- DHL - https://www.dhl.com/gb-en/parcel/business-users/help/live-service-updates.html
European Union
Effective July 1, 2026 all commercial imports into the European Union will be subject to customs duty, regardless of value. This change affects Business to Consumer (B2C) and Business to Business (B2B) shipments.
Most low-value B2C shipments will incur a flat fee of €3 customs duty per order line item type (based on the HS Code).
Import VAT continues to apply as it does today.
United States of America
Please note that all customers who order to addresses in the USA should expect delays at US Customs. On the 29th August 2025 your duty/tax free limit of $800 was removed by the US Government. Duties and taxes will be applied to all parcels imported into the USA and they are paid by you as the importer.
Delivery pricing
You will receive a delivery quote during the online checkout process and can also use the "Estimate delivery" tool when in the basket screen to generate an accurate delivery quote. Alternatively, you can use the delivery pricing table below as a guide.
Our online system can only supply an automatic quote for the countries listed below. If your country is not listed please contact us for a personalised quote.
*International multiple delivery charge based on 2 parcels up to 20kg each. We reserve the right to amend the delivery charge for orders requiring more than 2 parcels and will advise you of any charges once we have received your order.
| Country | Small | Medium / Large | Oversize / Multiple* |
|---|---|---|---|
| UK Mainland, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly | £3.00 | £4.95 | £6.95 |
| UK Highlands & Islands | £3.00 | £10.00 | £18.00 |
| Guernsey, Jersey | £6.00 | £15.00 | £27.00 |
| Germany, Luxembourg | £25.00 | £25.00 | £45.00 |
| Andorra, Belgium, France, Ireland (Republic of), Monaco, Netherlands | £12.00 | £25.00 | £45.00 |
| Albania, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City State | £15.00 | £32.00 | £58.00 |
| Canada | £20.00 | £55.00 | £100.00 |
| United States of America | £25.00 | £55.00 | £100.00 |
| Canary Islands, Cyprus, Faroe Islands, Greenland, Iceland, Israel, Malta, Mexico, Montenegro, Turkey | £25.00 | £75.00 | £135.00 |
| Australia, Bahrain, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, New Zealand, Oman, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates | £25.00 | £80.00 | £145.00 |
| Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Brazil, Brunei Darussalam, Cabo Verde, Cayman Islands, Chile, Costa Rica, Egypt, Falkland Islands (Malvinas), Fiji, Georgia, Jordan, Maldives, Mauritius, Morocco, New Caledonia, Pakistan, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Saudi Arabia, Seychelles, Tanzania, Venezuela, Virgin Islands | £30.00 | £125.00 | £225.00 |
Christmas 2026 delivery
If you require your items in time for Christmas 2026 please ensure that you place your order before the following cut-off dates. We recommend ordering as early as possible to ensure that the parcel has plenty of time to clear customs checks in the destination country.
| Country | Order placed before |
|---|---|
| UK Mainland, Northern Ireland | 4pm Sunday 20th December |
| Isle of Man, Isle of Wight, Isles of Scilly, Scottish Highlands & Islands | 2pm Thursday 17th December |
| Guernsey, Jersey | 2pm Wednesday 16th December |
| Austria, Belgium, France, Germany, Ireland (Republic of), Italy, Luxembourg, Netherlands, Poland, San Marino, Spain, Sweden, Switzerland | 2pm GMT Wednesday 16th December |
| Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Latvia, Norway, Portugal, Romania, Slovakia, Slovenia | 2pm GMT Tuesday 15th December |
| Greece | 2pm GMT Thursday 10th December |
| United States of America, Canada | 2pm GMT Monday 14th December |
| Australia, New Zealand | 2pm GMT Monday 14th December |
| Antigua & Barbuda, Argentina, Aruba, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Cayman Islands, Chile, Faroe Islands, Greenland, Maldives, New Caledonia, St. Kitts & Nevis, St. Vincent & the Grenadines, Seychelles, Sri Lanka, Taiwan, Vatican City, British Virgin Islands | 2pm GMT Tuesday 15th December |
| Cabo Verde, Oman, Venezuela | 1pm GMT Thursday 10th December |
| All other countries not listed above | 1pm GMT Monday 14th December |