Recently added item(s) ×

You have no items in your shopping cart.

Privacy policy

This privacy policy sets out how David Mellor Design uses and protects any information that you give us when you use this Website.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our Website.

David Mellor Design is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect, store and use the following types of personal information when you use our Website:

  • Information that you provide when you purchase something from our store, as part of the buying and selling process (such as your name, postal address, email address, telephone number and card details).
  • Information that you provide when registering an account on our website (such as your name, postal address, email address and telephone number).
  • Information that you provide to us for the purpose of subscribing to our email newsletter (including your name, email address and interests).
  • Information that we automatically receive about your computer (such as your Internet Protocol (IP) address, details about your Web browser type and version, system configuration, operating system, geographical location, referral source, length of visit, page views and website navigation paths).
  • Information contained in or relating to any communication that you send to us or send through our website (including the communication content).
  • Any other personal information that you choose to send to us.

Before you disclose the personal information of another person to us, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Processing and fulfilling your order.
  • Internal record keeping.
  • Sending non-marketing business communications such statements, invoices and payment reminders to you.
  • Enable your use of our website and online ordering systems.
  • Sending promotional emails about new products, special offers or other information (if you have requested it).
  • Sending you email notifications that you have specifically requested (such as stock reminders).

Security of information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all of the personal information that you provide on secure (password- and firewall-protected) servers.

All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

If you sign up for an account you are responsible for keeping the password that you use for accessing our website confidential; we will never ask for your password (except when you log in to our website).

If you choose to pay by credit or debit card our Payment Service Provider is Sage Pay, the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Disclosure

We may disclose your personal information to any of our employees, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • To the extent that we are required to do so by law.
  • In connection with any ongoing or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

We will not sell, distribute or lease your personal information to third parties except as provided in this policy.

How we use cookies

A cookie is a small file that is placed on your computer's hard drive. The file contains an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies are either "persistent" or "session" cookies:

  • Persistent cookies are stored by a web browser and will remain valid until a set expiry date, unless deleted by the user before the expiry date.
  • Session cookies will expire at the end of the user session, when the web browser is closed.

We use both session and persistent cookies on our website.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you block cookies, you will not be able to use all the features on our website.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_GA Used by Google Analytics to distinguish users.
_GAT Used by Google Analytics to throttle request rate.
MAGEMONKEY_CAMPAIGN_ID Used to track the response to our email marketing activities.
MAGEMONKEY_EMAIL_ID Used to track the response to our email marketing activities.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the United States and your transaction is processed by a payment gateway located in the United Kingdom, then your personal information used in completing that transaction may be subject to disclosure under United Kingdom legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this privacy policy

David Mellor Design may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Changes and clarifications will take effect immediately upon their posting on the website. This policy is effective from 01/08/2015.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Controlling your personal information

When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at davidmellor@davidmellordesign.co.uk

Your rights

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to David Mellor Design, The Round Building, Hathersage, Sheffield, S32 1BA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our details

This website is owned and operated by David Mellor Design Ltd. We are registered in England and Wales under registration number 1679789. Our registered office and principal place of business is at David Mellor Design, The Round Building, Hathersage, Sheffield, S32 1BA.

You can contact us by writing to the postal address given above, by using our website contact form, by email to davidmellor@davidmellordesign.co.uk or by telephone on 01433 650220.